Refund policy

AVRIDEN Outdoor Returns & Refunds

For most goods purchased online, you may tell us that you wish to cancel within 14 days after the day you receive the goods. After notifying us, you normally have a further 14 days to return them. Legal exclusions may apply, including personalised or made-to-order goods and certain sealed hygiene-sensitive goods once unsealed.

Email hello@avridenoutdoor.com with your order number before returning goods so we can provide the correct return address. Do not send goods to our registered office unless we expressly instruct you to do so. This does not affect your cancellation rights.

Unless goods are faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning them. Goods should be returned complete, securely packaged and with accessories and instructions. We may reduce a refund where handling beyond what would reasonably be permitted in a shop has diminished the value of the goods.

For faulty, damaged or incorrect goods, contact us promptly with your order number and clear photographs. Keep the item and packaging while we investigate. We will provide the remedies required by UK consumer law and cover reasonable return costs where required.

Approved refunds are made to the original payment method. We process cancellation refunds within 14 days after receiving the returned goods or evidence that they have been sent back, whichever is earlier, subject to applicable law. Your payment provider may take additional time to display the credit.

AVRIDEN Outdoor is a trading name of Roadpup Ltd, registered in England and Wales under company number 16884558. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: hello@avridenoutdoor.com.